Front Office Executive

About the role

The Partnership Agency is hiring a Front Office Executive on behalf of its client in the hospitality industry, based in the Nairobi area. The ideal candidate has prior experience in a hotel front office, with a solid understanding of guest relations, reservations and front desk operations.

Key responsibilities

• Handle guest check-in and check-out smoothly and professionally
• Manage phone, email and in-person reservations
• Address and resolve guest inquiries, concerns and complaints promptly
• Maintain the guest ledger and manage billing and payment processes
• Coordinate with other departments to ensure guest satisfaction
• Assist with daily front office reports and documentation
• Upsell hotel services and packages to maximise revenue
• Ensure professional front desk presentation

Required profile

• Minimum 2 years of experience in a hotel front office or guest service role
• Strong communication and interpersonal skills
• Well-groomed and professional appearance
• Ability to handle high-pressure situations with grace and efficiency
• Flexible with shifts, including weekends and holidays

Required skills

• Familiarity with hotel reservation systems / PMS (e.g. Opera, IDS, Cloudbeds)