Front Office Supervisor

About the role

Amentum is recruiting a Front Office Supervisor in Mombasa, Kenya. The role supervises the front office team and oversees daily operations such as reservations, check-ins and check-outs, while managing guest relations and financial transactions.

Key responsibilities

• Supervise the front office team and ensure efficient daily operations, including reservations, guest check-ins and check-outs.
• Ensure reservation systems are handled accurately and on time to manage room availability and guest inquiries.
• Monitor credit card terminal operations, cashiering and payment processing for accuracy and compliance with financial policies.
• Resolve guest concerns promptly and professionally to maintain customer satisfaction.
• Lead, mentor and train front office staff, manage staff schedules and conduct performance evaluations.
• Operate a hotel property management system (PMS) for reservations, room assignments, billing and reports, and train staff to use it.
• Produce operational reports for management covering occupancy, revenue and other key metrics.

Required profile

• At least two years of experience in hotel front desk operations, including reservations and guest services.
• One year of formal education at college or university level in business administration, hospitality management or a related field.
• Valid passport valid for at least one year at the time of hiring, and ability to obtain country-specific visas and pass contract medical requirements.
• Ability to obtain and maintain facility credentials; must read, speak and understand English.

Required skills

• Proficiency with hotel property management systems (PMS) and reservation systems.
• Experience handling credit card terminals in line with financial processing policies.
• Strong organizational, communication and problem-solving skills.

Preferred: prior experience in an austere OCONUS environment with a multi-national workforce, familiarity with Navy or Department of Defense lodging systems, advanced knowledge of hotel operations, a valid country driver's licence and additional hospitality certifications.