Key Accounts Specialist

About the role

The Key Accounts Specialist will manage and grow a portfolio of strategic merchants for Network International, the leading FinTech provider in the Middle East and Africa. You will build deep relationships, understand merchant challenges, and recommend solutions that drive retention and long‑term success.

Key responsibilities

• Serve as the primary point of contact for assigned key merchants, delivering proactive and strategic engagement.
• Conduct regular business reviews and strategy sessions to align merchant goals with Network International’s product suite.
• Monitor merchant health, analyse usage patterns, and identify early churn indicators to create intervention plans.
• Handle merchant objections, develop tailored solutions, and drive continuous product adoption.
• Identify upsell and cross‑sell opportunities to increase product penetration and revenue.
• Collaborate with sales, operations, product, and relationship teams to ensure seamless merchant experiences.

Required profile

• Strong analytical skills with a data‑driven mindset.
• Consultative approach to understand and solve merchant pain points.
• Excellent relationship‑building and communication abilities.
• Proven ability to manage key accounts and drive business growth.

Required skills

What we offer

• Opportunity to work with a market‑leading FinTech organization.
• Collaborative culture focused on innovation and professional development.
• Exposure to a diverse portfolio of merchants across multiple regions.