Merchant Relationship Specialist

About the role

The Merchant Relationship Specialist will manage a portfolio of merchants, ensuring high satisfaction, retention, and revenue growth. You will act as the primary point of contact, providing proactive support and driving product adoption across Network International’s payments ecosystem.

Key responsibilities

• Manage a portfolio of merchants, building long‑term, trust‑based relationships through regular visits and engagement.
• Lead onboarding, training, and ongoing support to enable merchants to use the portal independently.
• Identify upsell and cross‑sell opportunities, supporting product expansion and transaction‑volume growth.
• Reactivate dormant accounts with targeted outreach and retention strategies.
• Collaborate with sales, operations, and internal teams to resolve service issues and streamline support.
• Track merchant engagement and growth trends using internal tools and CRM, providing insights to improve service delivery.

Required profile

• Proven experience managing merchant or client portfolios in a payments or FinTech environment.
• Strong communication and relationship‑building skills.
• Ability to analyze merchant data and identify growth opportunities.
• Customer‑focused mindset with a proactive problem‑solving approach.

Required skills

• CRM

What we offer

• Opportunity to work with a leading FinTech company operating in 50+ countries.
• Collaborative, innovative culture that invests in employee growth.
• Exposure to a wide range of payment products and services.