Protocol Assistant

About the role

The Protocol Assistant works at the WHO Nairobi Hub, reporting to the Operations Officer. The role covers VIP and diplomatic reception, airport protocol, vehicle security compliance and coordination of security and safety matters at the Hub.

Key responsibilities

• Coordinate transportation for VIPs, guests and delegates between airports, offices, hotels and other locations.
• Welcome distinguished visitors at the airport and escort them through VIP lounge facilities.
• Facilitate diplomatic registration and formalities for international staff and eligible dependents, including vehicle registration, diplomatic ID cards and ground passes.
• Assist guests with airport formalities such as visa-on-arrival procedures.
• Ensure vehicles meet Minimum Operating Security Standards (MOSS) and, with the Fleet Manager, set up regular roadworthiness checks.
• Implement WFS procedures and tools.
• Support relationships with internal and external stakeholders, including other UN agencies, on protocol matters.
• Serve as the focal point for security and safety coordination at the Nairobi Hub and implement UNDSS security measures.
• Organise training and briefings on radio communication, convoy procedures, evacuation and other safety measures, and share SOPs with staff.
• Maintain the security folder in the Hub Operations SharePoint.

Required profile

• Secondary education completed.
• At least five years of experience in administration, immigration, guest relations, airport protocol or a related field.
• Desirable: a certificate in public relations, security management or a related field; desirable also: protocol support experience at WHO or another UN agency.