Retail Training Officer

About the role

A leading petroleum marketing company with a growing retail network of fuel, lubricant and energy outlets is recruiting a Retail Training Officer. The role identifies talent, assesses developmental needs and drives learning and development across the Retail Operations Department, working with dealers, station managers and site staff to build capability and embed operational standards.

Key responsibilities

• Talent development: coordinate induction programs, design training programs with business leaders, and monitor and report on the effectiveness and ROI of development programs
• Dealer recruitment and onboarding: manage the end-to-end dealer process, maintain a contract register and a database of prospective dealers, train new dealers on site operations, financial and stock management, and develop a career path for the Young Dealer Scheme
• Contract management: act as custodian of dealer contracts, run the Performance Improvement Process and maintain warning letters, and manage the recruitment consultant's contract for COCO station staff
• COCO station staff recruitment: take part in selection, interviewing and shortlisting with the recruitment consultant
• Employee engagement and succession planning: implement talent management systems, mentoring and succession planning, and support marketing communications through site staff engagement
• Records and reporting: keep records, reports and training materials up to date

Required profile

• Bachelor's degree in a business-related field or equivalent
• At least 6 years of experience in a similar role
• Demonstrated knowledge of group procedures, operational standards and norms in a retail or petroleum environment
• Prior experience in training, talent development or dealer management in a petroleum, FMCG or retail setting is an added advantage

Required skills

• Training design, delivery and facilitation
• Advanced MS Office skills; familiarity with accounting software and databases is an added advantage
• Excellent analytical and numerical skills, attention to detail, and ability to work with minimal supervision