Sales Administrative Assistant

About the role

Career Directions Limited is recruiting, on behalf of its client, an Administrative Assistant for the Sales & Marketing Department, reporting to the Head of Export & Customer Service. The role covers order-to-cash processes and sales order management, with the aim of maximizing customer service levels from available stock at optimal distribution cost.

Key responsibilities

• Process customers' local purchase orders through order management accurately and on time.
• Coordinate order planning for timely deliveries and ensure third-party logistics partners have enough trucks, loaders and off-loaders to serve orders.
• Update the sales team on customer order status once orders are released to logistics providers after invoicing.
• Ensure all orders are paid in full and on time before processing.
• Process fresh produce (fruit) sales orders so that customer service remains acceptable and collection delays are minimized.
• Proactively share challenges with the line manager.
• Manage and account for goods receipt, proofs of delivery and invoice receipts.

Required profile

• Bachelor's degree or diploma in a business-related field from a recognized institution.
• Demonstrable understanding of core customer service operations.
• Flexible, pleasant, results-oriented and a team player with excellent interpersonal and communication skills.
• Able to complete tasks on time with little or no supervision.

Required skills

• Good knowledge of ERP tools (Oracle).
• Proficiency in MS Office, including advanced Excel and PowerPoint.
• Data analysis and report generation in Excel.