Sales & Operations Director, Electric Business

About the role

Burn is looking for a commercially driven, results-oriented leader to head its electric business across Tanzania, Kenya, Mozambique, Ghana and future markets. The role drives cross-market sales growth, profitability, operational excellence and project delivery, while keeping collections, customer usage, agent productivity and service quality strong. It is a full-time position based in Nairobi, with at least 25% travel across the markets.

Key responsibilities

• Co-create and deliver the electric business strategy, leading sales, quality and P&L across the markets and line-managing country leads
• Set route-to-market standards, hold markets to their forecasts and provide weekly views of volume, revenue, margin and operating cost
• Keep repayment efficiency above 90% of PAYGO sales, average customer usage above 1.2kWh, agent productivity above 30 sales per agent per month and compliance metrics
• Own SOPs, SLAs, field operating standards, stock point SLAs and after-sales performance, and surface risks to the Senior Director
• Own the active project portfolio end to end, give every unassigned project a named owner and report status to the Senior Director
• Manage and develop direct reports, build bench strength and identify successors in key markets
• Act as the single point of contact between country teams and HQ functions (sales, planning, logistics, finance, risk, carbon, product and software), including software requirement sign-off
• Hold delegated signing authority for field disbursements, cash advances, commissions and operational contracts, and represent the business with regulators, partners and funders

Required profile

• 5+ years of commercial leadership, including direct line management of country-level leaders in more than one market
• Experience running consumer distribution at scale in Africa, ideally with a PAYGo or consumer-credit element
• Proven delivery against operating metrics across more than one market
• Track record of running a portfolio of concurrent projects and deciding when to stop them
• Comfortable holding people accountable to numbers across cultures and time zones, and willing to travel at least 25%
• Exposure to carbon-financed or grant-financed business models and experience in a matrix organisation