Senior Key Accounts Manager – Kenya

About the role

BagginsHQ, an international technology solutions provider, is expanding its commercial footprint in Kenya. We are looking for a Senior Key Accounts Manager to act as the commercial bridge between strategic customers, sales teams, and internal departments, ensuring smooth progression from prospecting to implementation while delivering exceptional customer experiences.

Key responsibilities

• Own the commercial performance of an assigned portfolio of strategic accounts.
• Support Enterprise Sales Executives and Sales Agents throughout the sales cycle to improve conversion rates.
• Participate in customer meetings, solution presentations, negotiations and proposal discussions.
• Build and maintain long‑term relationships with key accounts, conducting regular reviews to uncover new opportunities.
• Coordinate onboarding and ongoing customer success, resolving escalated issues promptly.
• Identify upsell, cross‑sell and renewal opportunities to maximize customer lifetime value.
• Coach and mentor sales team members, sharing best practices and improving commercial processes.

Required profile

• Proven experience in key account management or senior sales roles within technology or related services.
• Strong track record of generating and growing verified revenue.
• Excellent relationship‑building and communication skills.
• Ability to work collaboratively across sales, delivery and support functions.

Required skills