Service Receptionist – Automotive Service Department

About the role

The Service Receptionist is the first point of contact for clients in the automotive service department, ensuring a welcoming and informed experience from arrival to vehicle hand‑over.

Key responsibilities

• Greet clients with a friendly, customer‑focused presence.
• Connect client enquiries to the appropriate service staff, facilitating smooth transitions.
• Arrange client transportation using Uber, internal rental program, or valet services.
• Answer internal and external phone calls and direct callers appropriately.
• Provide service updates and take payments as requested.
• Coordinate after‑hours kiosk pickups and drop‑offs.
• Liaise with car‑wash and lot staff to minimise vehicle return delays.

Required profile

• Full‑time availability (40 hours/week), Monday‑Friday day shift.
• Reliable personal transportation to the workplace.
• Strong communication and customer‑service experience.
• Effective time‑management, organization, and teamwork skills.
• Positive attitude; computer or automotive familiarity is a plus.

Required skills

What we offer

• Competitive hourly rate with a bonus structure.
• Health and dental benefits after six months of service.
• Paid vacation time.
• Team‑based support system and work‑life balance.