Supermarket Branch Manager

About the role

Brites Management Services is recruiting full-time Supermarket Branch Managers for branches on Kangundo Road and Embakasi. The role covers day-to-day store operations, sales performance, inventory control, team leadership and financial reporting.

Key responsibilities

• Oversee day-to-day operations so the branch runs efficiently, smoothly and profitably, ensuring compliance with company policies and retail best practices, and monitoring cleanliness, layout and merchandising standards.
• Drive sales growth and target achievement by analysing sales reports, customer trends and stock movement, and implementing promotions, pricing strategies and in-store marketing.
• Oversee stock ordering, receiving, storage and replenishment, keeping optimal stock levels and preventing overstocking or stock-outs; liaise with suppliers and procurement teams where applicable.
• Supervise, train, schedule and motivate staff, conduct performance reviews, ensure adequate staffing and promote a customer-first culture.
• Ensure high standards of customer service, handle escalated complaints professionally and build customer loyalty.
• Monitor daily sales, expenses and petty cash, prepare accurate reports and ensure compliance with health, safety and statutory regulations.

Required profile

• Diploma or degree in Business Management, Supply Chain, Procurement, Retail Management or a related field.
• At least 2 years' experience as a manager, supervisor or procurement officer in a busy supermarket or retail environment.
• Strong understanding of supermarket operations and FMCG products.
• Proven leadership and people management skills.

Required skills

• Basic computer proficiency, including POS systems, MS Excel and reporting tools.

Candidates apply by sending their CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.