Technical Account Manager – Digital Employee Experience

About the role

TeamViewer is seeking a technically proficient and customer‑focused Technical Account Manager to support enterprise customers using our Digital Employee Experience (DEX) platform. In this role you will act as the strategic technical advisor for IT, End‑User Management and Digital Workplace teams, driving adoption, optimizing performance and delivering measurable business outcomes.

Key responsibilities

• Lead technical strategy and solution architecture for enterprise accounts, providing guidance on design, implementation and testing.
• Design and document scalable deployments aligned with best practices, integrating with tools such as Intune, SCCM, ServiceNow and Entra AD.
• Identify integration opportunities (APIs, automation) and assist with configuration and rollout.
• Build and execute tailored onboarding and adoption plans, enabling advanced DEX capabilities like automation, dashboarding and endpoint health analytics.
• Monitor platform usage and performance, generate health‑check reports, and lead troubleshooting of escalated issues.
• Translate customer goals into measurable outcomes (e.g., reduced MTTR, improved digital experience scores) and present data‑driven business reviews.
• Identify expansion opportunities and support growth through feature adoption and additional module recommendations.

Required profile

• Strong technical background with experience advising enterprise customers on digital workplace solutions.
• Customer‑centric mindset with proven ability to drive adoption and deliver value.
• Excellent communication and consulting skills, capable of translating complex technical concepts into business impact.
• Experience in monitoring, troubleshooting and optimizing large‑scale platform deployments.

Required skills

• Microsoft Intune
• Microsoft SCCM
• ServiceNow
• Entra AD
• API integration
• Automation
• Dashboarding
• Endpoint health analytics