Waitstaff - Restaurant, Nakuru

About the role

Java House Africa is hiring waitstaff for its restaurant in Nakuru. The role covers serving guests, taking and processing orders, handling payments and keeping the counter and restaurant tidy.

Key responsibilities

• Present menu options and lead on suggestive selling based on customer preferences
• Inform guests of menu changes and daily specials, and answer questions about menu items, beverages and services
• Take orders accurately according to ticket specifications and deliver them to the table
• Monitor guests' dining experience and address concerns promptly and courteously
• Present bills on time, accept payment and ensure there is enough change
• Maintain shift float money, close counter variances on time and look after counter machines
• Order items in Vuka for the store, receive goods from suppliers such as Foodscape, key orders into the POS and pack and dispatch orders from aggregator tabs
• Clear tables and counters, keep the restaurant clean and uphold high hygiene standards
• Report R&M or IT issues to the Area Manager and complete closing duties of the branch

Required profile

• Ability to work under pressure and long hours
• Team player who is customer-oriented, flexible and accommodative
• Proper planning skills, inter-personal skills and good communication
• Result oriented, self-driven, articulate and proactive

Required skills

• Point of Sale (POS) skills
• Ability to upsell and inform guests about new menu products