Account Manager SMB

About the role

As an Account Manager for SMBs, you will combine commercial expertise with data analysis to drive partner profitability and expansion in Kenya. You will be the trusted advisor for a portfolio of high‑potential merchants, influencing their growth and operational health.

Key responsibilities

• Make ~40 focused outreach calls daily to engage SMB partners, pitch growth initiatives and resolve operational blockers.
• Own order volume, GMV and AOV for your portfolio, negotiating co‑funded campaigns, upselling Glovo Ads and expanding store radius.
• Conduct regular business reviews using Looker, Excel and Salesforce, translating metrics into actionable growth plans.
• Monitor partner health metrics (prep time, cancellation rate, stockouts) and work with Operations and Live Ops to remove bottlenecks.
• Spend 1–2 days per week in the field meeting merchants face‑to‑face to build trust and identify growth opportunities.

Required profile

• Bachelor’s degree in Business, Marketing, Economics, Analytics or a related field.
• 3+ years of account management, commercial sales, business development or growth analytics experience in tech, quick‑commerce, e‑commerce or FMCG.
• Proven ability to execute high‑volume outreach (~40 calls/day) and drive account growth and upselling.
• Willingness to conduct regular field visits and build strong partner relationships.

Required skills

• Intermediate‑to‑advanced proficiency in Excel / Google Sheets (pivot tables, data modelling).
• Hands‑on experience with CRM tools, specifically Salesforce.
• Experience using BI tools such as Looker or Tableau.