Business Development Advisor

About the role

Career Directions Limited (CDL) is hiring Business Development Advisors in the Nairobi area within the telecommunications sector. The role focuses on achieving corporate sales targets, growing the customer and partner footprint and building strong relationships with key accounts.

Key responsibilities

• Achieve corporate sales targets and execute sales growth action plans in the assigned markets
• Identify new operations and share them with the Key Account Manager for closure where necessary
• Develop a thorough understanding of the partner and customer's business for the assigned area
• Resolve escalated customer issues and maintain sales plans with customers
• Determine the required solutions for customers, focusing on cross-selling and up-selling
• Contribute to the business cost savings target
• Build and maintain relationships with key customers and support their continuous growth
• Ensure the accuracy of the first bill and full adherence to signed contracts
• Align with marketing, branding and communications procedures
• Forecast and monitor sales for relevant market segments and provide growth strategy insights with partners and customers
• Maintain communication channels across all levels and support the sales administration and finance teams with information for orders, money collection and issue resolution
• Analyse customer, partner and sales metrics, costs and categories to support business decisions

Required profile

• Bachelor's degree with a sales background or other sales-related qualifications
• 3-5 years of experience in sales and marketing, IT sales management, business administration and management, or relationship management
• Knowledge of the telecommunications industry

Required skills

• Sales management and processes
• Analytical skills and critical thinking
• Client focus and results orientation
• Business acumen and strategic orientation, quick decision making