Clinical Coordinator (Front Desk) - Locum

About the role

Penda Health is hiring a Clinical Coordinator (Front Desk) as a locum at its medical centre in Westlands, Nairobi. The coordinator is the first point of contact for patients and coordinates front desk operations so that patient flow is smooth, registration, billing and documentation are accurate, and patient inquiries, appointments and wait times are managed well.

Key responsibilities

• Welcome patients warmly and handle inquiries, complaints and calls, escalating when necessary
• Coordinate with clinical and support teams to ensure smooth patient visits
• Manage wait times and keep patients informed about delays
• Register patients, take consent and verify medical benefits accurately
• Handle billing and payments (cash, insurance, SHA, corporate partners) following protocols
• Maintain accurate patient records, insurance submissions and participate in Penda Front Desk Projects
• Manage appointments, petty cash and relevant reporting
• Keep the front desk pleasant, organized and efficient, and perform other assigned front desk tasks

Required profile

• Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records or a related field
• At least 1 year of experience in a customer-facing or front desk role
• Fluent in English and Swahili, with strong verbal and written communication
• Self-motivated, organized and able to work independently and as part of a team

Required skills

• Basic computer literacy, good typing and use of digital systems
• Strong attention to detail and multitasking in a fast-paced environment
• Excellent organization and time management