Customer Success & Credit Associate
Fresh Life · Eldoret
Job description
About the role
The Customer Success & Credit Associate oversees the full customer lifecycle, ensuring timely payments, high sanitation standards, and strong customer relationships for Fresh Life in Eldoret.
Key responsibilities
- Drive timely invoice payments through follow‑up, collections, and repayment plan negotiations.
- Maintain regular engagement with customers via field visits and calls to identify risks and support reactivation of inactive accounts.
- Train operators and tenants on proper toilet use, hygiene standards, and payment expectations.
- Collect and share customer feedback to improve service quality and encourage referrals.
Required profile
- Diploma or degree in Business Management, Accounting or Finance.
- Previous experience in customer service and credit management.
- Physically fit and able to walk long hours daily.
Required skills
- Experience using an ERP system.
- Proficiency in Excel.
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Published 1 day ago
Expires 3 weeks from now
7 views · 0 interested
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Fresh Life
Eldoret