Customer Supply Manager

About the role

Diageo is hiring a Customer Supply Manager for a full-time management role based in Nairobi, Kenya. The position oversees end-to-end customer collaboration, international logistics and East African import processes, covering demand and supply planning, customer service and logistics for the East African market.

Key responsibilities

• Manage end-to-end customer supply from forecasting to cash, supporting cluster NSV objectives
• Collaborate with customers on end-to-end supply and establish collaborative forecasting to meet forecast accuracy targets
• Develop and enforce SOPs so stakeholders deliver products to Ethiopia, Djibouti and Central Africa
• Keep order and shipment details accurate and on time to drive 90%+ OTIF and zero demurrage
• Influence partner leadership teams to ensure effective ordering after triangulation and to meet inventory targets
• Work with multiple supply sites to deliver the required volumes
• Onboard Africa partner markets to best practice and leading customer service, and solve administrative process challenges through to delivery
• Collaborate across East Africa to drive continuous improvement in supply

Required profile

• Bachelor's degree in Engineering or Supply Chain
• At least 8 years of experience in international logistics and customer service
• Expertise in import processes in East Africa
• Fluent English
• Proven track record in change management, S&OP/IBP cycle experience and stakeholder influence
• Digital capability with SAP APO and Kinaxis OMP