Digital Impact Officer – Technology for Development

About the role

The Digital Impact Officer will support UNICEF's Digital Impact Division by managing the TeamOne advisory service, monitoring digital requests, and helping scale digital, data and AI solutions that improve programme delivery.

Key responsibilities

• Monitor and improve TeamOne digital advisory workflows, service levels and user feedback.
• Analyse usage data to identify trends and inform capacity‑building initiatives.
• Connect programme teams with appropriate technical expertise and external vendors.
• Support knowledge‑management activities and documentation of digital solutions.

Required profile

• Bachelor’s degree in Digital Transformation, ICT Management, Computer Science, International Development or related field.
• Minimum 2 years of professional experience in ICT4D within a large international organization.
• Experience designing, implementing and scaling digital tools (mobile, web, AI) for development programmes.
• Proven ability to coordinate external vendors, manage budgets and contracts.

Required skills

• ICT4D implementation
• AI literacy
• Business analysis
• Digital advisory and capacity building
• Knowledge management
• Human‑Centered Design (HCD)
• Information security
• IT quality assurance
• RapidPro, Primero, DHIS2, ODK