Hotel Manager – Resort Operations

About the role

The resort is seeking a Hotel Manager to lead day‑to‑day operations at Eseriani The Resort in Naivasha, Kenya. Reporting to the General Manager, the role ensures exceptional guest experiences, operational efficiency and revenue growth across all departments.

Key responsibilities

• Oversee daily operations of the resort.
• Ensure service delivery standards are consistently maintained.
• Monitor operational performance and implement improvement initiatives.
• Coordinate activities across accommodation, food and beverage, housekeeping, maintenance, security, and conferencing departments.
• Maintain high levels of guest satisfaction and resolve concerns promptly.
• Assist in preparation and management of departmental budgets, monitor costs and optimize resource utilization.
• Support revenue enhancement initiatives.
• Supervise and mentor departmental heads, conduct performance reviews and promote a positive work culture.
• Ensure compliance with health, safety and hospitality regulations, maintain operational policies and support quality assurance programs.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management or a related field.
• Minimum five years’ experience in hospitality operations management.
• Experience managing resorts, hotels or conference facilities.
• Strong knowledge of hospitality systems and operational best practices.

Required skills