IT Manager – Lead ICT Strategy & Infrastructure

About the role

The IT Manager will provide strategic leadership for City Walk’s ICT infrastructure, ensuring reliable, secure, and efficient technology services across the head office, warehouses, and branches. The role is on‑site in Nairobi and involves overseeing cybersecurity, data protection, and digital transformation initiatives.

Key responsibilities

• Lead ICT strategy, policies, budgets, and continuity plans.
• Manage infrastructure, networks, servers, connectivity, and hardware.
• Oversee cybersecurity, data protection, access control, and ICT risk.
• Manage helpdesk support, system upgrades, and digital transformation projects.
• Ensure backups, disaster recovery, and business continuity.
• Oversee ICT assets, vendors, CCTV, biometrics, and access systems.

Required profile

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
• Minimum 7 years of ICT experience, including at least 3 years in a management role.
• Experience in multi‑branch retail, FMCG, or distribution preferred.
• Relevant certifications such as CCNA, Microsoft, ITIL, CompTIA, or cybersecurity certifications are an advantage.

Required skills

• Network administration
• Server management
• Cybersecurity and risk management
• Data protection
• Access control systems
• CCTV systems
• IT asset management
• Vendor management