Medical Representative, CRM (Fixed-Term) - Nairobi

About the role

Novartis is hiring a Medical Representative for a fixed-term CRM role in Nairobi. The representative drives customer interactions and sales performance, building deep relationships with customers and patients in a compliant and ethical way to grow sales.

Key responsibilities

• Identify and prioritise high-potential customers (HCPs and stakeholders) through data analysis and drive sales through positive customer experiences.
• Build relationships with HCPs through value-based conversations, personalising engagement journeys and partnering with them on long-term collaboration.
• Engage opinion leaders and top medical influencers at territory level to improve the patient journey.
• Gather customer insights, follow up on feedback and use data to plan and adjust territory, account and customer interaction plans.
• Share customer insights internally to support product and indication content, campaigns and interaction plans.
• Collaborate with cross-functional teams to design solutions for unmet customer and patient needs, acting as a trusted partner.
• Report technical complaints, adverse events and special cases within 24 hours of receipt.

Required profile

• Bachelor's degree in pharmacy, life sciences or another relevant discipline.
• At least 3 years of experience in pharmaceutical or medical sales, or an allied industry.
• Knowledge of the pharma industry and its changing environment.
• Prior experience in the cardiovascular therapeutic area is beneficial.
• Professional track record showing achievement orientation, self-motivation, initiative, independence and strong customer service.

Required skills

• KOL engagement and key account management
• Account management and commercial excellence
• Communication, influencing, negotiation and selling skills
• Compliance, ethics and cross-functional coordination
• Customer insights and technical skills