Operations Team Member – Kisumu

About the role

Join Java House Africa Ltd as an Operations Team Member in Kisumu, delivering fast, friendly service in a vibrant café environment. You will be responsible for ensuring food orders are served promptly, maintaining high standards of presentation, and supporting the overall smooth operation of the restaurant.

Key responsibilities

• Deliver food orders from the kitchen to tables accurately and on time.
• Maintain food presentation, temperature, and quality according to restaurant standards.
• Communicate order status and guest needs with kitchen and service staff.
• Keep waiter stations, tables, and the restaurant clean and organized.
• Follow food safety and sanitation guidelines, including waste management and grease‑trap cleaning.
• Assist with restocking condiments, opening and closing duties, and support wait staff during busy periods.
• Present menu options, suggestive sell, and handle billing and payments efficiently.

Required profile

• Minimum KCSE certificate with a mean grade of C.
• At least 6 months experience as a certified Java House staff member.
• Strong planning, decision‑making under pressure, and interpersonal abilities.
• Customer‑oriented, reliable, flexible team player with a proactive attitude.
• Interest in the hospitality industry and ability to work long hours.

Required skills

• Kitchen management
• Quality control (food production)
• Serving etiquette
• Barista
• Table setting