P&C Operations Training Specialist

About the role

The P&C Operations Training Specialist ensures employees and managers acquire the knowledge and skills needed for Workday enhancements, process changes, and digital capability rollouts. This role designs and delivers training aligned with the Global Workday Learning Strategy.

Key responsibilities

• Lead end‑to‑end design and delivery of training programs for Workday and process changes, creating job aids, quick reference guides, and e‑learning content.
• Conduct training needs assessments, facilitate live and virtual sessions, and build an evaluation framework to measure effectiveness.
• Maintain a centralized training library and partner with Change Management specialists to align training with stakeholder readiness.

Required profile

• 3–5 years of experience in training/learning and development, preferably in system rollouts or process change contexts.
• Solid working knowledge of Workday from an end‑user or training perspective.
• Experience in a complex, matrixed organization and ability to manage multiple concurrent workstreams.

Required skills

• Workday
• Articulate 360
• Adobe Suite
• Moodle or equivalent e‑learning platform