Regional Pay and Benefits Manager (PTA)

About the role

The FCDO's Operations and Corporate Services unit is recruiting a Regional Pay and Benefits Manager (PTA) to lead and assure consistent, accurate and timely regional pay and benefits service delivery for Country Based Staff employed in 39 countries across Sub-Saharan Africa. The postholder manages and develops a team of Pay and Benefits Officers, forecasts demand, plans resources, distributes workloads, maintains compliance and control arrangements, and provides quality assurance and stakeholder engagement. Routine payroll calculations, data entry and processing are done by designated officers or processing partners.

Key responsibilities

• Manage the team of Regional Pay and Benefits Officers, set objectives and service standards, balance workloads, hold regular reviews and coach staff
• Forecast demand and prepare short- and medium-term capacity plans, own delivery against SLAs and KPIs, and maintain business continuity arrangements
• Maintain a control framework with segregation of duties, compliance with FCDO policies, country employment terms and local labour law, and risk and incident records
• Run quality assurance reviews, use root-cause analysis, and collaborate with GTPC, Posts and service providers on automation and standardisation
• Engage with Posts, Corporate Services, Finance, HR Hub colleagues, central Pay and Policy teams and processing partners, chair service reviews and advise on complex pay and benefits cases

Required profile

• At least 5 years' end-to-end payroll processing experience, including at least 2 years managing a team
• Experience managing multiple payrolls, ideally across several African countries
• Strong analytical and numerical skills, excellent communication, discretion with confidential information and ability to work in a fast-paced environment

Required skills

• Advanced Excel and confident use of MS Office
• Payroll processing and team management