Remote Customer Service Agent – eCommerce Apparel

About the role

Join Comma Football, a fast‑growing sportswear brand, as a remote Customer Service Agent. You will support eCommerce and apparel customers for a short‑term contract of 2‑3 months, with the possibility of extension.

Key responsibilities

• Answer, assign, and escalate support tickets using Zendesk.
• Communicate with the shipping partner via their platform and Google Sheets.
• Modify orders on Shopify and process shipping edits on the partner platform.
• Maintain accurate records and ensure tickets are resolved within five days.

Required profile

• Minimum 2 years of customer service experience.
• Strong spoken and written English.
• Excellent communication and data‑entry abilities.
• Reliable internet connection and a computer capable of Zoom video calls.
• Flexibility to work within the appropriate time zones and willingness to take on ad‑hoc tasks.
• A passion for football is a plus.

Required skills

• Zendesk
• Shopify
• Google Sheets
• Excel
• Zoom

What we offer

• 8‑hour workday, Monday‑Friday.
• Remote work from home.
• Compensation at $5.5 USD per hour.
• Short‑term fixed‑term contract with potential extension.