SDR Supervisor

About the role

A highly motivated SDR Supervisor is sought to lead, develop and mentor a high-performing Sales Development team in Nairobi. The role drives team performance, coaches SDRs, ensures KPI achievement, maintains operational excellence and fosters accountability and continuous improvement. It suits someone with a strong background in sales leadership, outbound sales and performance management.

Key responsibilities

• Lead, coach and develop a team of SDRs to achieve and exceed performance goals.
• Monitor key sales metrics such as outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy and productivity.
• Run regular coaching sessions, performance reviews and one-on-one meetings, and create Performance Improvement Plans when needed.
• Lead quality assurance through call reviews, role-playing and training sessions.
• Ensure compliance with sales processes, prospecting frameworks, CRM standards and communication guidelines.
• Analyse performance data and prepare daily, weekly and monthly reports.
• Identify process improvements, collaborate with leadership on sales strategy and develop future team leaders.

Required profile

• Minimum 3 years of leadership experience in SDR/BDR team management, outbound sales, call center operations, appointment setting or high-volume sales.
• Proven experience managing KPI-driven sales teams.
• Advanced or fluent English; strong leadership, coaching and people-management skills.
• Excellent analytical, reporting and organizational skills.
• Preferred: results-driven, exceptional coaching and mentoring skills, comfortable in fast-paced environments, strong problem solving and passion for team development.

Required skills

• Experience managing CRM and sales technology platforms.
• Preferred: Salesforce, HubSpot, Apollo.io, dialers and sales automation tools, and sales reporting platforms.

What we offer

• Paid training and career growth opportunities.
• Leadership development programs.
• Collaborative, high-performance culture and exposure to international sales operations.