SME & Universal Banker

About the role

We are looking for an SME / Universal Banker to join our Embu branch. The role focuses on delivering an excellent customer experience while driving business growth and profitability through new and existing client relationships.

Key responsibilities

• Implement branch strategic initiatives to increase new business and wallet share.
• Promote and cross‑sell a full range of retail and business banking products.
• Manage portfolio risk in line with the bank’s appetite and ensure compliance with control standards.
• Gather market intelligence, identify trends and feed product feedback to the branch manager and product heads.
• Coordinate marketing activities and sales campaigns with internal teams such as Direct Sales, Asset Finance, CIB and Bancassurance.
• Address customer issues promptly, escalating when necessary to maintain high service standards.
• Monitor personal performance against targets and take corrective actions to meet or exceed them.
• Support the branch manager in achieving overall branch performance goals.

Required profile

• Proven experience in retail or business banking with a strong focus on sales and customer service.
• Ability to develop and maintain relationships with SME clients.
• Good understanding of banking products, risk management and compliance requirements.
• Strong analytical mindset to interpret market data and drive business decisions.
• Excellent communication and problem‑solving skills.

Required skills