Customer Care Manager – Africa (French Speaker)

About the role

We are looking for a dynamic Customer Care Manager to lead our African client portfolio, ensuring French‑speaking customers receive exceptional support. Based in Nairobi, you will act as the primary point of contact, guiding small businesses through onboarding and ongoing project success.

Key responsibilities

• Manage a portfolio of roughly 1,000 small‑business clients across East Africa.
• Balance automated tools with personalized engagement to meet individual client needs.
• Facilitate onboarding, providing customers with the resources and training required to use Odoo effectively.
• Provide continuous advice and support throughout the customer’s project lifecycle.
• Collaborate with the sales team to identify upsell opportunities and drive customer growth.
• Prioritize tasks and handle high‑pressure situations while maintaining service quality.

Required profile

• Bachelor’s degree.
• Fluent in both French and English, written and spoken.
• Strong organizational and time‑management abilities.
• Ability to work independently and make decisions.
• Based in Nairobi or a member of the East African Community.

Required skills

What we offer

• Opportunity to shape customer experience for a leading open‑source ERP provider.
• Collaborative, multicultural work environment.
• Professional development and growth prospects within a fast‑expanding market.