Sales Supervisor – Retail Home Appliances

About the role

We are looking for an energetic Sales Supervisor to lead our Westlands branch in Nairobi. The role focuses on driving sales of home appliances, coaching a team of sales associates, and ensuring an excellent customer experience.

Key responsibilities

• Lead and motivate the sales team to achieve monthly branch sales targets.
• Monitor individual and team performance, providing coaching and guidance.
• Drive sales of home appliances and proprietary brand products.
• Ensure excellent customer service and handle escalated customer concerns.
• Oversee daily sales activities, product displays, merchandising and store standards.
• Conduct product and sales training for the team.
• Monitor attendance, discipline and overall team performance.
• Prepare and submit accurate sales and performance reports.

Required profile

• Diploma or Bachelor’s degree in Sales, Marketing, Business Administration or a related field.
• 2–3 years of proven experience in sales supervision.
• Strong experience selling home appliances or electronics.
• Demonstrated ability to achieve sales targets and lead a sales team.
• Excellent communication, customer service and leadership skills.
• Retail or home‑appliance industry experience is a strong advantage.

Required skills