Account Manager – SMB Partners

About the role

As an Account Manager for SMB partners, you will drive rapid growth for a portfolio of local restaurants, grocers and retailers in Kenya. You will combine commercial hustle with data‑driven analysis to unlock expansion opportunities, optimise store operations and increase partner profitability.

Key responsibilities

• Conduct ~40 focused outreach calls daily to engage SMB partners, pitch growth initiatives and resolve operational blockers.
• Manage and grow a dedicated portfolio, owning order volume, GMV and average order value.
• Identify and negotiate co‑funded marketing campaigns, upsell Glovo Ads and propose store or radius expansions.
• Perform regular business reviews using Looker, Excel and Salesforce, translating metrics into actionable growth plans.
• Monitor partner health metrics (prep time, cancellation rate, stockouts) and collaborate with Operations and Live Ops to eliminate bottlenecks.
• Spend 1–2 days per week in the field meeting merchants to build trust, audit operations and uncover growth opportunities.

Required profile

• Bachelor’s degree in Business, Marketing, Economics, Analytics or related field.
• 3+ years of account management, commercial sales or business development experience in tech, quick‑commerce, e‑commerce or FMCG.
• Proven ability to execute high‑volume outreach consistently (~40 calls/day) while balancing revenue generation and operational health.
• Demonstrated track record of driving account growth, upselling and securing commercial agreements.
• Professional fluency in English and Swahili.

Required skills

• Advanced Excel/Google Sheets (pivot tables, data modelling).
• Salesforce CRM proficiency.
• Experience with BI tools such as Looker or Tableau.