Client IT Analyst – Enterprise Support

About the role

We are looking for a Client IT Analyst to provide technical, access, and operational support to enterprise customers and internal stakeholders. The role is client‑facing and focuses on troubleshooting, ticket management, escalation coordination, identity and access issues, and endpoint/device questions, especially during customer‑impacting events.

Key responsibilities

• Serve as the primary technical support contact for enterprise customers and strategic accounts.
• Troubleshoot authentication, account access, SSO, MFA, and endpoint posture issues.
• Assist customers with onboarding, access configuration, and integration setup.
• Manage support tickets and escalations, track owners, timelines, and follow‑up actions.
• Coordinate resolution efforts across Infrastructure, Security, Engineering, Product, Customer Success, and Support teams.
• Support identity and access management systems and endpoint‑related operational tasks.
• Participate in incident coordination and prepare customer‑facing communications during service disruptions.
• Contribute to process improvement and documentation of operational workflows.

Required profile

• Highly organized with strong attention to detail.
• Excellent written and verbal communication skills.
• Customer‑oriented mindset and ability to work in fast‑paced environments.
• Comfortable collaborating with cross‑functional teams.

Required skills

What we offer

• Opportunity to work with enterprise‑level customers and cutting‑edge security workflows.
• Collaboration with Security, Infrastructure, Product, and Customer Success teams.
• Professional growth in a dynamic, technology‑focused environment.