Front Office Agent

About the role

Accor is hiring a Front Office Agent in Nairobi (Westlands). You will take care of guests from arrival to departure, giving them a memorable stay. The position is full time.

Key responsibilities

• Greet and register guests warmly and professionally
• Perform check-in and check-out accurately and efficiently
• Handle guest inquiries and requests promptly and courteously
• Manage reservations and room assignments using hotel management software
• Process payments and keep accurate financial records
• Enrol guests in the ALL loyalty program
• Assist with currency exchange and safety deposit box services
• Collaborate with other departments to ensure guest satisfaction
• Promote hotel services and local attractions to guests
• Resolve guest complaints in a timely and professional way
• Maintain a clean and organised front desk and comply with hotel policies and safety procedures
• Assist with night audit duties when assigned to evening shifts

Required profile

• Diploma in Front Office operations or a related field
• Previous experience as a Front Office Agent in a 4/5 star property
• Excellent customer service skills with a friendly, professional demeanour
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organisational skills
• Flexibility to work various shifts, including evenings, weekends and holidays

Required skills

• Experience with Opera Cloud
• Hotel management software