Project Management Intern - IT Operations

About the role

BURN, Africa's leading clean cooking company based in Kenya, is looking for a Project Management Intern to support the delivery of IT Operations and IT projects. The intern works under the guidance of the Project Manager, Jackline, and gains hands-on exposure to IT operations and project management in a fast-growing, multi-site organisation.

Key responsibilities

• Support onboarding and offboarding by preparing devices, accounts and checklists, and ensuring leavers' access is removed on time.
• Update and maintain the IT asset register, recording device issuance, returns and retirements.
• Monitor the helpdesk queue, follow up on open tickets and flag overdue or recurring issues to the Project Manager.
• Assist with office and site visits to set up devices and resolve basic user IT issues.
• Track project tasks, timelines and actions, and keep project trackers and documentation up to date.
• Schedule meetings, take minutes and follow up on agreed actions with team members and stakeholders.
• Help collect vendor quotes, renewal dates and spend data for IT Ops budget tracking.
• Prepare weekly reports on IT Ops metrics such as ticket volumes, onboarding completions and asset accuracy.

Required profile

• Bachelor's degree (completed or in progress) in computer science, Information Technology, Business or a related field.
• 0-1 year of experience in IT support, administration or project coordination, including internships or industrial attachments.
• Basic understanding of IT concepts such as user accounts, devices and networks.
• Strong interest in project management and IT operations, and a willingness to learn.

Required skills

• Proficiency in Microsoft Office or Google Workspace, especially Excel or Google Sheets.
• Exposure to ticketing or project management tools such as Jira, Trello or Asana.
• Good written and verbal communication, strong organisation and attention to detail.