Relationship Manager – Kericho
Sidian Bank · Kericho
Job description
About the role
The Relationship Manager will manage client relationships to meet sales targets, increase wallet share and drive sustainable growth for Sidian Bank in the Kericho market.
Key responsibilities
- Develop and execute a personal business plan aligned with branch growth objectives.
- Drive sales, cross‑selling and upselling of all bank products to new and existing customers.
- Achieve asset and liability growth targets while ensuring portfolio quality and compliance with credit policies.
- Maintain high customer satisfaction scores (CSAT, CES, NPS) and minimise attrition.
- Support branch operations, including cash handling and opening procedures.
Required profile
- University degree in Business Administration, Finance or related field.
- At least 7 years of experience in retail or commercial banking, including 4 years in sales.
- Strong knowledge of retail banking and SME products, and familiarity with CBK regulations.
- Proven leadership, communication and stakeholder‑management abilities.
Required skills
- Sound understanding of retail banking processes and credit appraisal.
- Ability to analyse financial needs of high‑net‑worth clients.
- Proficiency in using bank MIS systems for performance tracking.
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Published 4 hours ago
Expires 4 weeks from now
9 views · 0 interested
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Sidian Bank
Kericho