Retail Customer Service Executive

About the role

AutoXpress Limited is looking for a motivated Retail Customer Service Executive to join its Westlands store in Nairobi. You will be the first point of contact for customers, both in‑person and over the phone, helping them navigate our automotive product range and make informed purchasing decisions.

Key responsibilities

• Welcome and assist retail customers, providing exceptional service and answering enquiries.
• Support sales advisors, handle complaints, and ensure prompt resolution of customer issues.
• Learn store operations including cash handling, visual merchandising, maintenance, and compliance with safety and security standards.
• Participate in sales initiatives, analyse sales data, and identify opportunities for business growth.
• Develop deep product knowledge of automotive accessories, specifications, compatibility, and installation procedures.

Required profile

• Bachelor's degree.
• Minimum 2 years of customer service experience.
• Excellent communication and interpersonal skills with a customer‑focused mindset.
• Strong problem‑solving and analytical abilities.
• Ability to work in a fast‑paced environment and flexible to work evenings, weekends, and holidays.