Retail Sales Assistant – Auto Parts

About the role

Our client, a fast‑growing automotive fitment company in Nairobi, is seeking a Retail Sales Assistant to support the branch’s sales operations. You will provide excellent customer service, advise on vehicle parts, and help drive sales and satisfaction.

Key responsibilities

• Attend to customer and branch enquiries on automotive parts, accessories, tyres, batteries, lubricants and related products.
• Identify customer requirements and recommend suitable products based on vehicle specifications.
• Advise the call centre team on correct parts applications and compatibility.
• Prepare accurate quotations and assist customers throughout the sales process.
• Process customer orders, invoices and related sales documentation.
• Coordinate with local suppliers to ensure timely procurement and delivery of parts.
• Follow up on customer orders to ensure prompt fulfilment and excellent service.
• Monitor inventory levels and report fast‑moving or low‑stock items.
• Collect competitor pricing information to support pricing decisions.
• Gather and report customer feedback, complaints, warranty claims and product quality concerns.
• Support merchandising activities to ensure attractive product displays and proper stock arrangement.
• Maintain accurate sales, inventory and customer records.
• Participate in promotional campaigns and branch marketing initiatives.
• Ensure cleanliness, organization and professionalism within the retail outlet.
• Support achievement of branch sales targets and customer service objectives.

Required profile

• Bachelor’s degree in Marketing, Business Administration, Engineering or a related field.
• Basic knowledge of automotive parts and the auto‑parts industry.
• Previous experience in automotive retail sales or customer service is an advantage.
• Excellent written and verbal communication skills.
• High attention to detail with strong organisational abilities.
• Ability to work independently while contributing to a team.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.

What we offer

• Gross salary Ksh 30,000 per month plus applicable commuter allowance.