Strategic Account Manager – AI‑Driven Enterprise Renewals (Remote)

About the role

The Strategic Account Manager will oversee Trilogy’s highest‑value enterprise renewal accounts, working alongside Fiona, the company’s AI‑powered renewals agent. The focus is on high‑impact interactions such as executive alignment, commercial strategy, complex negotiations, and decisions that require human judgment.

Key responsibilities

• Manage executive relationships and negotiate multi‑year, seven‑figure contracts for strategic enterprise renewals.
• Collaborate with Fiona, leveraging customer insights to improve the AI agent’s capabilities and operational independence.
• Assess customer health, product adoption, commercial history, and business exposure to proactively secure favorable renewal outcomes.
• Use Salesforce and AI‑driven workflows to maintain accurate forecasts, identify renewal risks early, and intervene where human expertise adds the most value.
• Translate insights from customer engagements into scalable enhancements that continuously improve the renewals system.

Required profile

• Proven experience managing enterprise renewals or retention for B2B software.
• Strong ability to engage with senior executives and drive commercial negotiations.
• Comfortable leveraging AI as a performance multiplier and shaping future renewal processes.

Required skills

• Salesforce