Technical Architect - End User Services

About the role

NTT DATA is looking for a Technical Architect for its End User Services practice. The role acts as a trusted technical advisor to clients, designs and architects end-user computing solutions, supports pre-sales and opportunity pursuit, and guides development teams through implementation. It is a hybrid position.

Key responsibilities

• Design and architect end-user computing solutions aligned with business objectives, considering scalability, security and performance.
• Gather business requirements with stakeholders, recommend platforms and tools, and propose long-term strategic plans.
• Provide pre-sales technical support, analyze client requirements against their current capabilities, and support the sales team in closing deals and managing the pipeline.
• Produce technical specifications, design documents, statements of work, pricing formats, parts lists and solution diagrams; own the proposed solution and hand it over to the delivery team.
• Manage client proof of concept initiatives and take part in RFP/RFI responses, outsourcing decisions and product pricing.
• Integrate end-user platforms with existing enterprise systems and ensure compliance with data privacy regulations and security policies.

Required profile

• Bachelor's degree in information technology, computer science, information systems or a related field.
• Microsoft certifications aligned with Microsoft Solution Partner Designations: MS-102, MS-700, MD-102, SC-100, SC-200, SC-300, SC-400, AZ-104, plus Mimecast and ManageEngine certifications.
• Seasoned technical experience in a large-scale, preferably multinational, technology services environment, as an end-user computing technical architect or similar role.
• Experience integrating end-user platforms with other enterprise systems and in project management methodologies is advantageous.

Required skills

• End-user computing platforms: Microsoft 365, Copilot, Intune, Entra ID, Defender XDR, Purview, Azure, Exchange Online, Teams, SharePoint, Windows Server, hybrid identity.
• ManageEngine and Mimecast (endpoint management, ITSM, PAM, email security, data protection).
• Network protocols, topologies and security; API, web services and data exchange protocols.
• User access controls, encryption, data loss prevention and vendor subscription models (Microsoft EA, LSP).