Waiter/Waitress

About the role

Gem Forest MGallery Hotel Collection is hiring a full-time Waiter/Waitress in its Westlands restaurant in Nairobi. The role centres on serving food and beverage to guests according to service standards, policy, procedure and etiquette.

Key responsibilities

• Serve and clear food and beverage items professionally and unobtrusively, presenting menus proactively
• Follow grooming standards and maintain detailed knowledge of the menu and daily specials
• Be familiar with beverage service, including glasses and appropriate garnishes
• Anticipate guest needs and follow up on their requests
• Keep track of the restaurant's financial, LQA and TrustYou targets and the daily financial targets of the area/division
• Use the opening and closing checklist to ensure smooth opening and closing, and keep service stations cleared and re-stocked during service
• Report guest feedback to the manager so they can update the Glitch Report, and follow the care programme and report issues to maintenance
• Maintain HACCP and FIFO standards and follow the hotel evacuation policy in an emergency
• Attend briefings and training, handle financial procedures per finance guidelines, and carry out special projects asked by management

Required profile

• 1-2 years of experience as a waiter in a hotel, restaurant or fine-dining setting
• Good communication and customer service skills with a professional, well-groomed appearance
• Ability to work flexible shifts and join immediately