E-commerce Product Specialist

About the role

On behalf of a client, EM People & Culture Advisory is recruiting a commercially aware and digitally skilled E-commerce Product Specialist. The role manages online product listings, improves platform performance and supports a seamless digital shopping experience. It covers product information, promotions, website merchandising, platform enhancements and performance reporting, working with technology, marketing, customer support and operations teams.

Key responsibilities

• Create, update and maintain accurate product listings with complete, consistent descriptions, specifications, images, pricing and availability.
• Coordinate online merchandising, product launches, promotions and seasonal campaigns.
• Monitor website and mobile-platform performance and report technical or customer-experience issues.
• Analyse product views, conversion rates, abandoned carts, search behaviour and customer feedback, and recommend improvements to presentation, navigation, search and checkout.
• Work with inventory and fulfilment teams on product availability, support testing of new features and integrations, and monitor competitors and e-commerce trends.
• Collaborate with content and creative teams on digital product assets, support SEO and on-platform discoverability, and maintain promotional calendars.
• Prepare periodic performance reports, help resolve product-related customer complaints, and ensure content meets brand, consumer-protection and data-privacy requirements.

Required profile

• Bachelor's degree in E-commerce, Marketing, Information Systems, Business Administration, Communications or a related field.
• At least three years of experience in e-commerce, digital product administration, online merchandising or digital marketing.
• Experience managing product listings through an e-commerce or content-management platform.
• Professional training in digital marketing, product management, user experience or e-commerce is an added advantage.

Required skills

• Familiarity with website analytics and conversion reporting.
• Search optimisation and digital-campaign tools.

What we offer

• Pension
• Medical insurance
• Airtime and data