Sales Account Manager – Hardware Distribution

About the role

The Sales Account Manager will drive sales through telesales, customer relationship management and order processing for a leading hardware distributor. You will communicate product offerings, address inquiries and ensure customer satisfaction.

Key responsibilities

• Contact existing and prospective customers daily to generate sales opportunities and convert inquiries into confirmed orders.
• Prepare accurate quotations, follow up outstanding quotes and process sales orders in the ERP system.
• Maintain strong relationships with assigned accounts, provide product information and promote new items.
• Coordinate order fulfilment with warehouse and dispatch, and follow up deliveries until completion.
• Handle customer complaints, returns and payment follow‑up, escalating when necessary.

Required profile

• Bachelor’s degree in Sales & Marketing, Customer Service or a related field.
• Proven telesales experience with a record of meeting or exceeding targets.
• Ability to communicate clearly, stay composed under pressure and resolve customer issues professionally.

Required skills

• Proficiency with Tally ERP or similar ERP/CRM software.
• Strong verbal communication and interpersonal abilities.