Senior Operations Manager

About the role

BrighterMonday Consulting is hiring a Senior Operations Manager in Nairobi, Kenya, reporting to the CEO. The role gives overall strategic oversight, coordination and performance management across housekeeping, transportation, unit operations, repairs and maintenance and office operations. It turns company objectives into operational priorities, ensures budget compliance, enforces quality standards and promotes cross-departmental coordination.

Key responsibilities

• Provide management oversight to departmental managers, supervisors and team leads, and hold them accountable for results, corrective actions and timely closure of open items.
• Identify recurring operational failures, find root causes and implement sustainable process improvements.
• Oversee the Housekeeping Manager: SOP compliance, hygiene standards, inspection pass rates, inventory control and unit readiness.
• Oversee transport and logistics: daily transport, route scheduling, fuel efficiency, vehicle licensing and insurance, routine maintenance and safety compliance.
• Ensure high presentation standards, check-in/check-out readiness, defect resolution, unit onboarding and offboarding.
• Manage maintenance workflows, preventive maintenance schedules, vendor contracts, repair quality checks and emergency escalations.
• Administer office operations so the workplace remains secure, well-supplied and functional.
• Report weekly on departmental performance, unit readiness, incidents and priority actions; monthly on costs, maintenance, transport, inventory and service quality; quarterly on operational improvements, staffing and resource planning.

Required profile

• Diploma or bachelor's degree in Operations, Hospitality, Facilities Management, Business Administration or a related field.
• At least 4 years of operational experience, including 2 years in management; hospitality, serviced-apartment, property or facilities experience preferred.
• Proven ability to lead teams, manage vendors and resolve cross-functional operational issues.

Required skills

• Working knowledge of housekeeping, maintenance, transport, procurement, budgets, reporting and operational cost drivers.
• Operational leadership, planning and prioritisation, cost control, quality assurance, problem-solving, team accountability, vendor management, risk management and clear reporting.