SME Relationship Manager – Kitengela & Uhuru Highway

About the role

The SME Relationship Manager will build and nurture relationships with small‑and‑medium‑enterprise clients in the Kitengela and Uhuru Highway areas. The position is heavily sales‑focused (approximately 80% new business) and aims to acquire, retain and grow profitable banking relationships while maintaining a high‑quality credit portfolio.

Key responsibilities

• Drive growth of the SME balance sheet across assets, liabilities and off‑balance‑sheet exposures.
• Increase product and service uptake among SME clients and expand bank relationships throughout their supply chains.
• Develop trade finance and regional business, especially with importers/exporters, and leverage synergies with group entities.
• Manage the SME credit portfolio to stay within the bank’s risk thresholds.
• Achieve profitability and productivity targets for the SME portfolio.
• Identify and pursue a pipeline of new profitable customers in target sectors.
• Maintain regular contact with key customers through visits and call programs.
• Ensure compliance with KYC, AML and other risk‑management guidelines.
• Lead and develop staff, including motivation and succession planning.

Required profile

• University degree in a business‑related field (mandatory); MBA is an advantage.
• Certification in credit analysis or strong background in financial statement analysis.
• Minimum of 5 years of general banking experience, preferably with SME clients.
• Demonstrated ability to generate revenue and manage a high‑quality credit portfolio.

Required skills