Strategic Account Manager – Remote, $200k/year

About the role

Join Trilogy as a Strategic Account Manager to lead the renewal of our most valuable enterprise contracts. Working remotely, you will partner with our AI renewals agent, Fiona, to combine human insight with AI efficiency, safeguarding multi‑year, seven‑figure revenue streams.

Key responsibilities

• Manage executive relationships and lead commercial negotiations for Trilogy’s highest‑value enterprise renewal accounts, including multi‑year, seven‑figure contracts.
• Partner with Fiona, Trilogy’s AI renewals agent, applying human judgment to guide AI workflows and improve its autonomy.
• Analyze customer health metrics, product adoption, commercial history and risk factors to proactively secure renewals.
• Use Salesforce and AI‑enhanced tools to maintain forecast accuracy, identify renewal risks early and focus human intervention where it adds the most value.
• Translate insights from customer interactions into systematic improvements that enhance the overall renewal process.

Required profile

• Proven experience in enterprise renewals or strategic account management with a track record of handling high‑value, multi‑year contracts.
• Strong executive‑level communication skills and ability to influence senior stakeholders.
• Comfortable working with AI‑augmented workflows and providing feedback to improve the system.
• Data‑driven mindset with ability to assess health metrics and anticipate risk.

Required skills

• Salesforce

What we offer

• Competitive base salary of $200,000 USD per year.
• Fully remote work arrangement.
• Opportunity to shape AI‑driven renewal processes in a fast‑growing software company.