HR Manager (Supermarkets)

About the role

The HR Manager (Supermarkets) leads the people strategy across all supermarkets in the region, driving the attraction, development, engagement and retention of talent while fostering a high-performance culture. The role partners with business leaders to ensure workforce effectiveness, employee experience, organisational capability and compliance with labour laws and company policies. It is a full-time management position based in Nairobi.

Key responsibilities

• Partner with branch and business leadership to turn business objectives into people strategies that drive operational effectiveness, productivity and employee performance.
• Lead workforce planning, manpower optimisation and deployment across branches, ensuring appropriate staffing levels and effective use of resources.
• Provide strategic guidance on employee relations, disciplinary and grievance matters, keeping people practices fair, consistent and compliant with Kenyan labour legislation.
• Drive the performance management cycle, including objective setting, performance reviews and accountability.
• Develop initiatives that strengthen employee engagement, experience, culture and retention, using people insights to address engagement and turnover drivers.
• Support people leadership, team effectiveness, succession readiness and the building of high-performing teams.
• Partner with leadership on organisational change, new store openings, process improvements and other transformation initiatives, ensuring smooth people transitions.
• Ensure consistent application of HR policies and procedures, using HR data on headcount, turnover, absenteeism and productivity to inform business decisions.

Required profile

• Bachelor's degree in Human Resources Management, Business Administration or a related field; a Master's degree is an added advantage.
• Professional HR qualification such as CHRP-K, SHRM-CP, SHRM-SCP or equivalent.
• Membership of a recognised HR professional body, such as IHRM, is an added advantage.
• 10-15 years of progressive HR experience, preferably in a large, multi-site, high-volume retail, FMCG, hospitality or similar environment.
• Strong experience in employee relations, performance management, labour compliance and workforce productivity.