Senior Human Resource Operations

About the role

Q-Sourcing, a manpower management solutions firm operating in the East African region, is recruiting a Senior Human Resource Operations professional in Nairobi on behalf of its client. The role leads the HR Operations team, oversees its day-to-day management and improves transactional efficiency and data accuracy.

Key responsibilities

• Supervise the HR Operations team, giving direction, coaching and performance feedback.
• Oversee people-related processes across departments, including recruitment, selection, development, induction and performance management.
• Partner with executive management on leadership requisitions and help meet current and future talent needs.
• Handle the full applicant journey, from application to offer, including interviews, reference checks, salary recommendations and closing.
• Manage day-to-day processes such as system updates, letter generation and contract renewals, and help manage cyclical events like compensation adjustments.
• Build a culture of ownership and accountability, define roles, set performance metrics and run improvement initiatives.
• Optimize processes, use automation tools and run regular audits to ensure efficiency and compliance.
• Act as the main point of contact for data queries and issues, and manage contracts and documents such as vendor contracts, employee agreements and compliance documents.
• Work with HR Centers of Excellence and Business Partners to align operations with strategy, and oversee payroll processing.
• Keep up with industry best practice and regulatory changes, recommending policy updates.

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related field.
• 5 years of experience in HR operations, with a focus on contract and document management.
• Strong leadership and team management skills, with a record of driving performance and development.
• Knowledge of employment laws and regulations and a commitment to compliance and ethics.

Required skills

• Experience with HRIS and payroll systems, with data analysis and reporting.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and keep improving.